1.  Access & Parking

  • Ensure parking is available as close to the property as possible for our delivery and fitting team.
  • If parking permits or arrangements are required, these must be organised by the customer in advance.

 

2.  Furniture & Room Clearance

  • All rooms to be worked on must be cleared of furniture and personal items before our arrival unless agreed otherwise.
  • If you have booked our furniture moving service, please ensure breakables, valuables, and electronics are removed in advance.

 

3.  Electronics & Appliances

  • We do not disconnect or reconnect electronics, white goods, or plumbed appliances.
  • These items must be fully disconnected and removed from the work area before we arrive.

 

4.  Existing sub floors and old / existing floor coverings

  • If we are uplifting old flooring, please advise in advance. If you are doing this yourself, ensure the subfloor is left clean and clear, any nails, gripper rods, or staples remaining from previous floors must be removed
  • Please ensure that all existing floor boards / chipboard floors are checked to ensure they are fixed appropriately and any squeaks / noises are rectified before new floor coverings are installed. No responsibility can be taken for problems with old floors once new floor coverings have been installed..

 

5.  Subfloor Preparation

  • We aim to advise on necessary subfloor preparation at the time of quotation. However, if old flooring is still in place at the time of survey, additional work may be identified once exposed.
  • Costs for remedial work such as ply boarding or smoothing compound will be advised and charged accordingly.
  • Please appreciate that whilst we will always try and advise on the correct preparation required, it must be appreciated that plywood and smoothing compound will not make your floors completely flat. This preparation work will smooth any undulations in your floors but once installed there may still be some unevenness depending on how bad your floors are initially.

 

6.  Doors, Kickboards & Trims

  • Our quotation will confirm if door trimming, kickboard adjustment, or threshold trimming is included.
  • If not included, these may require additional attention or a return visit. Please clarify before fitting.
  • Currently, door trimming is additional at £35.00 per door and additional works to kickboards and the like, if required, will be charged at an hourly rate.

 

7.  Ventilation & Heating

  • Rooms should be adequately ventilated and heated for 48 hours before and after installation, especially for vinyl and glue-down floors.
  • However, where underfloor heating systems are being overlaid we will advise on heating requirements as some floor coverings will require the heating system to be turned off during installation.

 

8.  Pets & Children

  • For safety, pets and young children should be kept away from the work area during installation.

 

9.  Checking Materials

  • On the day of installation, please check that the materials delivered match your order (correct colour, size, and product).
  • If you have any concerns, notify us immediately before installation begins.

 

10.  After Installation

  • Avoid heavy foot traffic or moving furniture for at least 24 hours following completion, particularly on vinyl or carpet tiles.
  • Allow adhesives time to fully cure before applying pressure or cleaning floors.

 

For questions or further help preparing for your installation, please contact us:

Smith & Sons Carpets Ltd

Links House, 156 Grace Road Central, Marsh Barton, Exeter, Devon, EX2 8QA

Tel: 01392 201 567

Email: sales@smithandsonscarpets.com

Website: www.smithandsonscarpets.com

Thank you for choosing us – we’re here to make your flooring installation as smooth as your new floors!